How to File a Labour Complaint in UAE 2026: MOHRE Process Explained

Imagine finishing a long month of hard work in Dubai or Abu Dhabi, only to find your salary delayed or end-of-service benefits withheld. It's frustrating, but you're not powerless—UAE's robust labour laws, enforced by the Ministry of Human Resources and Emiratisation (MOHRE), put resolution firmly in your hands. Whether you're an Emirati national or expatriate worker, knowing how to file a labour complaint in UAE 2026 through the MOHRE process empowers you to protect your rights swiftly and effectively.

This guide breaks down every step, from gathering evidence to tracking your case, tailored for residents across the Emirates. With digital tools making it easier than ever, most disputes resolve amicably within weeks. Let's dive in.

Understanding Labour Complaints Under UAE Labour Law 2026

UAE Labour Law, updated for 2026, safeguards employees against breaches like unpaid wages, illegal passport retention, denied overtime, or failure to pay end-of-service gratuity. As an Emirati, you benefit from dedicated services, but the process is streamlined for all private sector workers.

A labour complaint is your formal recourse when internal discussions with your employer fail. MOHRE prioritises mediation to foster amicable settlements, aligning with the UAE's vision for fair workplaces. Common triggers include:

• Unpaid salaries or bonuses
• Contract violations, such as illegal termination
• Workplace harassment or unsafe conditions
• Non-payment of end-of-service benefits
• Refusal to cancel work permits or visas

Key rule: File within two years of the violation, or MOHRE may reject it, regardless of merit.

When to Escalate to MOHRE

Start with your HR department or employer for resolution. If that doesn't work, MOHRE steps in. Severe cases like physical assault or defamation may involve police alongside MOHRE, potentially leading to fines or imprisonment. Domestic workers and Emiratis have tailored helplines and apps for faster access.

Step-by-Step Guide: How to File a Labour Complaint with MOHRE in 2026

MOHRE offers multiple 24/7 channels, making filing accessible from anywhere in the UAE. The entire initial process takes minutes, with mediation kicking off soon after. Here's how:

Step 1: Gather Essential Documents

Before starting, collect:

1. Emirates ID, passport, labour card, or work permit number
2. Employment contract and payslips
3. Proof of violation (bank statements for unpaid wages, emails, or witness statements)
4. Employer details (company name, licence number if known)

Translate non-Arabic documents into Arabic for court escalation. Strong evidence speeds up resolutions.

Step 2: Choose Your Filing Method

Pick the most convenient option:

• MOHRE Smart App: Download from App Store or Google Play. Register with Emirates ID, submit details, attach files, and get an OTP confirmation. Track status instantly.
• MOHRE Website: Visit mohre.gov.ae, log in, and use the "Register Labour Complaints" service for private sector or Emirati-specific forms.
• Helplines: Call 600 590 000 (general), 80084 (labour complaints), or 80060 (24/7 support). Agents guide you in multiple languages and may file on your behalf.
• In-Person at Tasheel or Twa-Fouq Centres: Submit written forms and receive a case number immediately.

For Emiratis, use the dedicated national service at mohre.gov.ae. Collective complaints (for 3-5 workers or over 50) follow similar steps but require multiple work permit numbers.

Step 3: Submit and Confirm

Enter your details (name, passport, nationality, Emirates ID), describe the issue, and upload evidence. An OTP verifies your identity via SMS or email (skipped in-app). You'll receive a reference number—save it for tracking.

What Happens After Filing Your MOHRE Labour Complaint

Once submitted, MOHRE examines it and contacts both parties, usually within days. The goal: Amicable resolution via mediation.

The Mediation Process

Expect these stages within 14 working days:

1. MOHRE reviews and consults legal advisors.
2. Phone calls or meetings scheduled via SMS to discuss settlement.
3. Second contact attempt if needed.

Many cases (most, per reports) settle here with payments or agreements documented by MOHRE.

If Mediation Fails: Next Steps

No agreement? Outcomes depend on claim value:

• Under AED 50,000: MOHRE issues a binding decision enforceable by law.
• Over AED 50,000: Referral letter to labour court—file within 14 days.

For court, no lawyer needed under AED 100,000; include MOHRE referral and evidence. Work permits may be cancelled if required. Updates come via SMS.

Tracking Your Complaint Status

Monitor via:

• MOHRE app or website (enter reference number)
• Call 0466 59999
• Helpline 80060

Full resolution: Up to 14 days for mediation, longer for court.

Special Considerations for Emiratis and Domestic Workers

Emiratis enjoy prioritised services through mohre.gov.ae's national portal, with identical processes but dedicated oversight. Domestic workers use app helplines like 80084. In harassment cases, document everything—MOHRE mandates employer investigations, with escalation options.

Practical Tips for a Successful Labour Complaint

• Act quickly—two-year limit is strict.
• Keep records of all communications.
• Be precise in descriptions to aid mediation.
• Prepare for meetings; settlements often happen there.
• If escalating to court, consider free legal aid via Dubai Courts or Abu Dhabi Judicial Department.
• Avoid unauthorised strikes; use MOHRE channels.

Next Steps: Take Control of Your Rights Today

Don't let disputes linger—download the MOHRE app, call 80060, or visit mohre.gov.ae now. With 2026's digital enhancements, resolving issues has never been simpler. If needed, consult u.ae for broader UAE labour resources. Your fair resolution starts with one step; MOHRE ensures it's heard.